Learning | Growing | Thriving
2018-19
statistical highlights
Our statistics from 2018-19 demonstrate ongoing demand. For example, YFS Connect responded to more than 11,600 requests for assistance. Our teams worked with more than 6,700 people, and 601 people gained skills at Substation33.
YouthLink – 336
Financial counselling – 687
AGL – 190
Money Smart – 740
Housing 1st – 230
Over 124 events
reaching 6,000 people
Shift – 58
DV women’s advocate and Project HERA – 544
Responsible Men – 389
Beaudesert DV service – 212
Get Ready – 13
Community Connections – 59
Social Links – 80
PHaMs – 60
YFS Legal – 1,295
Spark – 53
ParentsNext – 584
Substation33 – 601
Assessment and Service Connect – 232
Step by Step – 83
Step by Step counselling – 95
Intensive Family Support – 61
Sure Steps – 30
Functional Family Therapy –
Child Welfare – 77
YFS Connect received more than 11,600 requests for information, advice or referrals in 2018-19.
Concerns about financial problems and housing or homelessness continued to be the most significant reasons people contacted us.
As shown below, a significant proportion of people were concerned about a number of overlapping issues when they made contact, with financial crisis and housing problems commonly co-existing.
Our clients' feedback
Client satisfaction January to June 2019
We routinely ask our clients for feedback about their experiences with us. In our latest round of surveys in early 2019, 99% of our clients were very positive about how we treated them. Clients were also generally satisfied that we helped them with their problems, with 97% saying we did this “very well” or “extremely well”.
YFS staff survey
YFS regularly checks in with staff to see how we are travelling as an employer. In 2019, 96% of staff felt that YFS is a truly great place to work. Feedback shows that staff most appreciated the people, employment conditions, supportive environment and management, and organisational values and standards. As one staff member elaborated, what makes YFS a truly great place to work is “the positive atmosphere and culture, and the feeling of being valued for my work…”
Social enterprise
Our staff
In 2018-19, 136 paid workers and 161 volunteers formed the greater YFS team, including Substation33.
YFS
Substation33
Our diversity
A significant proportion of YFS clients identify as Aboriginal and/or Torres Strait Islander, as do many of our staff. Likewise many of our clients and staff identify as culturally and linguistically diverse.
YFS staff
First Nations peoples
Culturally and linguistically diverse
Clients
First Nations peoples
Culturally and linguistically diverse